Deercare Shipping Policy

Shipping Policy

Shipment processing time

All orders are processed within 1 to 2 days. 

If orders are placed during weekends or public holidays. The orders are processed in the next working day. Please expect there may be unforseen circumstances where shipment can be delayed due to high volume of orders. We will notify you by email when we see situation is necessary.

Shipping rates and delivery estimates

Shipment to delivery addresses

Please ensure the address information given is accurate. Deercare Enterprise is free of any liability if the error was cause by customer or any third party.

Shipment confirmation and order tracking

Deercare Enterprise will notify you via email at the same day when you order is verified complete.

Customs, duties, and taxes

Deercare Enterprise is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Deercare Enterprise is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier (GDex) or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Returns Policy

Deercare Enterprise guarantee you a 14 days return policy. In order to make such request, you need to email to our support and you are responsible for the cost of shipping a return, the address to return will be given by us and remark to the carrier you use, and the product returned must be not be opened or damaged. Once we received the refund item, we will inform you whether your return is eligible for a full refund.

For more information, please email to [email protected].